Privacy policy

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1.1.- Who is the controller of your personal data?

Identity: Focke Meler Gluing Solutions, S.A. (hereinafter, the Controller).
Postal address: Pol. Los Agustinos, calle G, nave D-43. E-31160 · Orkoien (Navarra).
Telephone: 948 351 110


2.1.- What is the Controller going to use my data for?

The data that you provide may be used by the Controller for one or more of the purposes indicated below depending on the reason for collection. These reasons will be determined by factors such as your relationship with us (e.g. customer, etc.) or by the means used to send the data (e.g. contact form or subscription to the newsletter, etc.).  Below are details of the processing referred to in this privacy policy, without prejudice to there being other types of processing about which you may be informed or for which the relevant authorisation may be requested from you:

Requests for information.
When you contact us, for example, by means of the contact form on the website, by telephone, fax, e-mail, messaging services, social media, telephone or even in person, to ask us for information or to make a query about any matter, make a suggestion, complaint or claim, we will process your data in order to answer the request for information and/or query that you have submitted, to the extent required by the handling and breadth of such request or query. This operation may include the use of the data received for drafting service and/or collaboration proposals if this is what you have requested.

If you ask to register for our newsletter and/or periodic information service, for example, by means of the form available for this on our website or by email request, we will process your data for the management and delivery of said newsletter, as well as commercial communications related to our activities, services and products, including electronically. You can withdraw your consent and end the processing described at any time.

If you agree to receive cookies upon visiting this website, the website cookie policy will be applied. We recommend that you consult the above-mentioned policy in which you will be able to find out, amongst other matters, about the cookies used, their purpose and the configuration options that you can adopt on your page display devices, for example, their deletion.

If you represent a legal entity, we will process your data in order to maintain the relationship or handle requests from the legal entity.

2.2.- How long will my data be stored for?

The storage times of the data that you provide us with are closely linked to the processing in question.

In this respect, we can indicate that as a general rule we will process the data while the legal relationship is maintained or while you do not oppose the processing.

Once the above-mentioned period has ended, we will keep your information on the one hand, for as long as we are required to do so by regulations and, on the other hand, until the full statute of limitation regarding actions that may be brought has been exhausted. These periods may depend, amongst other factors, on the Law applicable to the relationship between the parties.

2.2.1.- Periods related to processing

  • Processing related to Requests for information. We will process your data during the time necessary to attend to and manage your request for information.
  • Processing related to Newsletters: as long as you are a customer and you have not opposed the processing or if you have expressly asked to receive the newsletter, while you continue to receive it and have not opposed this.
  • Cookies: depending on the type of cookies, as stated in the corresponding policy.
  • Processing of the data of Representatives: their data will be processed for as long as the contractual relationship lasts.


3.1.- Why can the Controller process my data? What are the legal grounds?
Depending on the relationship that is established and therefore the purpose of the processing, the legal basis thereof may differ. Below are details of the different situations that may arise and the legal basis that applies depending on the processing:

Answering requests for information: This processing is authorised by the consent given by you when you send a request for information and/or assistance.

Newsletter: we will only send you our Newsletter if you have previously and expressly given us your consent to receive it. Lack of consent to the processing of your data for the purpose of sending you commercial information will not in any way affect the processing of your query, assistance or request.

We are authorised for this processing by the consent given by you when you first start to browse our website.

In this case, considering the balance between our interests and your rights, we inform you that we hold a legitimate interest in the processing of your personal data for the purpose established in point 2.

3.2.-Consequences of the withdrawal of consent or opposition to the processing of your data. Mandatory and optional fields.
If your authorisation is requested at any point for the processing of a purpose that requires consent, your non-granting of consent (or your possible withdrawal later) will not have any consequences for you in any case.  Nor will your opposition to the processing of your data for purposes based on legitimate interests (for example, the use of your data as a customer for sending commercial communications) have any type of consequences.

On some data collection forms you can clearly see that some fields are marked as mandatory (with an asterisk), the rest being fully voluntary. Not filling out voluntary fields will therefore not have any consequences and you may complete them if you wish to do so.


4.1.- Will my data be disclosed or transferred to third parties?
As a general rule, except for legal obligations, your data will not be communicated or transferred to any third party without your consent.

4.2.-Service providers related to the website and the email service.
Hosting: the Controller’s website is hosted by the following service provider: Soluciones web on line s.l.


5.1. What rights do I have regarding data protection? General information
Regarding the personal data collected for processing, you have the possibility of exercising the rights of access, rectification, erasure and portability. Likewise, we inform you that in certain circumstances you will have the right to request the limitation or opposition of the processing of your data in which case the Controller will cease to process it and will only store it if there is a regulatory obligation that requires this or until the statute of limitation regarding actions that may be brought has been exhausted.

If you require further information about these rights you can continue reading or visit the infographic prepared by the Spanish Data Protection Agency accessible via the following link.

5.2.- What are these rights?

Right of access: This right allows the data subject to obtain confirmation from the Controller as to whether or not their personal data is being processed and, if so, the right of access to the personal data as well as the following additional information:

  • a) the purposes of the processing;
  • b) the categories of personal data concerned;
  • c) the recipients or categories of recipients;
  • d) the expected storage period or the criteria used to determine this period;
  • e) the existence of the right to request rectification or erasure of personal data from the Controller or limitation of the processing of personal data related to the data subject, or to oppose such processing;
  • f) the right to lodge a complaint with a supervisory authority;
  • g) information available on the source of the data;
  • h) the existence of automated decisions.

Right of rectification: This right enables the data subject to ask the Controller to rectify or complete inaccurate personal data immediately. It is important that the data contained in the databases is updated and, in this respect, we are at your disposal to rectify any errors or inaccuracies that may exist in them.

Right to erasure: At any time you have the right to ask us to erase your personal data and this request will be answered immediately except in any of the circumstances set out in the General Data Protection Regulation, among which it is outlined that we must keep your data to comply with a legal obligation or to be able to defend ourselves against a claim.

Right to portability: In the case of automated data processing based on consent you may request that, in a structured format, for common use and machine reading, we send the personal data about you that you have given us to another data controller.

Right of opposition: Through this right the data subject opposes the processing of their data by the controller. This right is not absolute, which means that the controller may continue to process the data whenever it can prove legitimate reasons prevailing over the interests and rights of the data subject or for the formulation, exercise and defence of claims

Right to limitation of processing: This right confers upon you, under certain circumstances indicated below, the right to ask the controller to limit the processing of your personal data. If this right is exercised, the controller can only process the data with the consent of the data subject. The circumstances under which this right can be exercised are the following:

  • i) the data subject challenges the accuracy of the personal data, during a period that allows the controller to verify its accuracy;
  • ii) the processing carried out by the controller is unlawful and the data subject opposes the erasure of the personal data and instead requests the limitation of its use;
  • iii) the controller no longer needs the personal data for the purposes of the processing, but the data subject needs it for the formulation, exercise or defence of claims;
  • iv) the data subject has opposed the processing, while it is assessed whether the legitimate purposes of the controller prevail over those of the data subject.

5.3.- How and where can I exercise them?
We will be happy to answer any questions or complaints you may have regarding data protection. You can also address your claim or exercise your rights through any of the contact channels indicated in the heading of this data protection policy.

Likewise, you can also contact the supervisory authority that you consider appropriate to file your claim (for example, in the country where you have your habitual residence, place of work or in which you consider that the alleged infraction has occurred). For the appropriate purposes, we inform you that the Supervisory Authority in Spain is the Spanish Data Protection Agency and you can exercise your rights using the forms that this entity has provided for this purpose which are available on its public service website.

5.4.- How long can it take to process my request to exercise my rights?
The reference period is one month from receipt of your request. Notwithstanding the foregoing, this period may be extended for another two months if necessary, taking into account the complexity and the number of request. The Controller will inform the data subject concerned of any such extensions within one month of receipt of the request, stating the reasons for the delay.

5.5.- Will it cost me anything to exercise these rights?
The exercise of rights will not involve any expense, except in cases where manifestly unfounded or excessive requests are made, especially for repeated requests, the Controller may charge a fee to offset the administrative costs of dealing with the request or refuse to act (the fee cannot involve additional income for the controller, but must correspond effectively to the true cost of processing the request).


Version 1.0 – Updated in September 2018

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